In the plastics sector we are operating, as FIRAT A.Ş., our main goal is to turn all suggestions and complaints which our customers can easily notify us with regard to our products, activities and processes of dealing with customer requests via our toll-free 0800 219 80 20 help desk and other communication means, into customer satisfaction without compromising the principles of impartiality, objectivity and accessibility for our final customers and agents and TS ISO 10002 under legal terms and FIRAT company policy.
In line with this objective, we commit to carry out required improvement works to prevent reoccurrence of dissatisfactions adopting a customer oriented approach within the cycle of planning, implementation, control and continuous improvement.
IN 2012, 90% OF THE COMPLAINTS AND REQUESTS MADE TO OUR COMPANY WERE RESPONDED SATISFACTORILY